Shipping & Payment Info

Shipping and Payment Terms

1. Shipping Options and Zones

Karratha Workwear currently ships Australia-wide only. We are committed to delivering your orders as quickly as possible, and we offer various shipping options based on the size and weight of your order. Unfortunately, we do not offer international shipping at this time.

2. Shipping Costs

The shipping cost for your order will depend on the size and weight of your items. The exact cost will be calculated and displayed during checkout before you complete your purchase. We strive to provide affordable and transparent shipping rates. If you have any questions regarding shipping, please feel free to reach out to our customer service team.

3. Order Processing and Delivery Times

• Order Processing: Orders are typically processed within 1-2 business days. Orders placed after 3:00 PM WST or on weekends/public holidays will be processed the next business day.
• Delivery Times: Delivery times vary depending on your location. Standard delivery typically takes between 3-10 business days within Australia. Delivery to remote or rural areas may take longer. You will receive tracking details once your order has shipped.

4. Returns, Exchanges, Damages, and Lost Packages

• Returns and Exchanges: We want you to be happy with your purchase! If for any reason you are not satisfied with your order, you may return or exchange it within 14 days from the date of delivery. Items must be in original condition, unused, and with all tags attached. Please note that certain items such as custom-embroidered workwear may not be eligible for returns or exchanges unless faulty.
• Damaged Goods: If you receive damaged or defective products, please contact us immediately at [sales@karrathaworkwear.com] with photos of the damage. We will arrange a return, exchange, or refund based on the situation.
• Lost Packages: Karratha Workwear is not responsible for any lost or stolen packages after they have been delivered to the address provided. If your package is lost or delayed, please contact the carrier directly using the tracking information provided.

5. Payment Options

We offer multiple payment options to make your shopping experience as convenient as possible. You can pay for your order using:

• Credit and Debit Cards: Visa, MasterCard, and American Express
• PayPal: Safe and secure online payments

6. Payment Requirements and Instructions

• Payments must be made in full at the time of purchase.
• All prices listed on the website are in AUD (Australian Dollars) and include GST, unless otherwise stated.
• Please ensure that the payment information provided is correct. Karratha Workwear is not responsible for any delays or issues arising from incorrect payment details.

7. Contact Information

If you have any questions or need further assistance regarding shipping, payment, or returns, please feel free to reach out to us:

Karratha Workwear
Email: [sales@karrathaworkwear.com]
Phone: [+61 8 9185 6190]
Address: [1489 Lambert Road, Karratha, WA, 6714, Australia]